Frequently Asked Questions
Everything you need to know about your APEX CARBON electronics.
What is the standard shipping time for orders?
We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on your location.
Do your electronics come with a warranty?
Yes, all APEX CARBON devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund or exchange.
Are APEX CARBON products compatible with international voltage?
Our devices are designed for global use, supporting 110V-240V. However, please check the specific product description for regional plug types or the need for a travel adapter.
How can I track my order status?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure cryptocurrency payments via BitPay.